We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Please note, we reserve the right to refuse any return or refund request at our discretion. Eligibility for Return - To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with all original tags, and in its original packaging. Additionally, you must provide a receipt or proof of purchase.
Initiating a Return To begin the return process, please contact us at accounting@drugalcoholsolutions.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to return the item. Please note that items returned without prior approval will not be accepted.
For any inquiries related to returns, you may contact us at accounting@drugalcoholsolutions.com. Damages and Issues - Upon receiving your order, we strongly encourage you to inspect the items for any defects, damages, or discrepancies. If you discover any issues, please contact us immediately so that we can assess the problem and resolve it. Exceptions / Non-Returnable ItemsWe do not accept returns for hazardous materials, flammable liquids, or gases. Should you have any questions or concerns regarding specific items, please reach out to us for further clarification. Exchanges-For an exchange, we recommend returning the item you wish to exchange. Once your return is approved, you can place a new order for the desired item. Refunds-After we receive and inspect your returned item, we will notify you regarding the approval or denial of your refund. If approved, your refund will be processed and credited to your original payment method within 10 business days. Please note that processing times may vary, and it may take additional time for your bank or credit card company to post the refund. If 15 business days have passed since your return was approved and you have not received your refund, please contact us at accounting@drugalcoholsolutions.com.
